FAQ

Shipping

Do you ship internationally?

We currently only ship within Canada and the US.

What is your shipping policy?

All of our products are shipped via Canada Post from Almonte, ON, Canada. Most domestic orders ship 1 to 3 business days after you have received your order confirmation.

 

Returns

What is your return policy?

We are happy to offer full refunds on all items still in their original state with receipt and within 14 days of purchase. Items returned without receipt will be issued an exchange or in-store credit.

Please note: All sale items are final.

 

Products

Do you sell gift cards?

We do! Gift Cards can be purchased and used both in-store and online. They never expire.

Wholesale

How can I get my work into your shop?

We only purchase from makers who wholesale their work. If that’s you and you think you’d be a great fit for the shop, email your linesheet to hello@paper-folk.com. Our buyers will be happy to take a look.

Not sure how to wholesale your work? Check out our free resource on our blog! Ready for the big leagues? Check out Emily's signature Wholesale for Handmakers course.